TERMS/CONDITIONS & INFORMATION FOR CILSANE LODGES
LEGAL DISCLAIMER
The contract entered into is between Cilsane Lodges and the person making the actual booking - who must be over 21 years old. The person named on the booking must be staying in the accommodation and not booking for a third party. Throughout Towy and Teilo may be referred to as ‘The Lodges’.
This contract is for a short term holiday let only. By continuing with the booking & paying the deposit this contract becomes effective & we assume you have read all information fully & agree to our terms & conditions, including our hot tub rules of use where applicable.
Terms & Conditions Regarding Covid-19 Safety Measures
We have now included these special conditions in line with the Welsh Governments advice:
1. By commencing with your holiday with us you are confirming that
· You are not travelling from an area in lockdown
· Your party are all members of the same household/bubble
· No member of your party is exhibiting Covid-19 symptoms
· No member of your party has tested positive for Covid-19 within the last 14 days
· No member of your party is self-isolating for symptomatic reason
· No member of your party has knowingly been in contact with a person who has tested positive for Covid-19 during the previous 14 days
· No member of your party has been contacted by the ‘Track & Trace’ NHS system during the previous 14 days
· If any members of your party can not comply with the above they must not travel to our accommodation.
· If you are unable to travel to our accommodation because of any of the above please contact us by email immediately.
· A credit note will be issued for the original cost of your stay valid for 12 months (minus commission fees if booked through a third party) once you have provided documented evidence that you were instructed not to travel by the NHS or Government.
We will not be liable for any other costs or claims whatsoever from these actions.
2. All members of your party will inform us immediately & return home to self-isolate if, during their stay
· They exhibit symptoms of Covid-19
· They test positive for Covid-19
· They are informed that they have been in contact with a person who has tested positive for Covid-19
· In exceptional circumstances & with our agreement only, guests who can not immediately return home must stay in their accommodation to self-isolate. You will be responsible to pay for any additional nights stayed & for loss of income incurred by us.
· In this situation all members of the party must stay inside the property & not visit any public places.
· You must use local food delivery services & inform them of your condition.
· There will be no property servicing or repairs unless in an emergency.
· There must be no outside visitors to the property other than medical personnel.
· You must contact us remotely prior t checking out to update us on your condition.
· If the fire alarm sounds, normal evacuation procedures must be followed, but you must isolate your party from other guests in the car park.
· We will not be liable for any costs or claims whatsoever arising from any of these actions.
3. You must inform us if any member of your party, within 14 days of returning home
· If they exhibit symptoms of Covid-19
· If they test positive for Covid-19
· If they are informed that they have been in contact with a person who has tested positive for Covid-19.
4. In the event that we have a confirmed or suspected case of Covid-19 in any of our accommodation this may affect the arrival of the next guests. Under these circumstances we may defer, at our discretion, the start date of your stay. We will issue a credit note to the value of the number of nights lost from your holiday or for the full cost of your stay if you would prefer to choose alternative dates. Credit notes are valid for 1 year.
5. To reduce of transmission to us & our family
· All linen must be removed from beds & left by the front door prior to departure ready to go to be collected by the laundry. Please do not remove pillow/mattress/duvet protectors as we will wash these ourselves & do not want them mixed up with the items going to the laundry.
· No maintenance will be undertaken within the properties while guests are staying unless deemed by us to be essential or an emergency.
BOOKINGS & PAYMENT
We require a 20% non-refundable deposit to be paid at the time of booking, the full balance is then due 28 days before arrival. Our cancellation policy is as stated below. Cilsane Lodges reserves the right to cancel a holiday where full payment has not been received in accordance with these terms, we will also request to have any charges paid if any are incurred due to or because of a missed or declined payment As always we highly recommend you take out insurance.
PRICES
The price of the accommodation includes Electricity, Linen, Towels and hot water unless we specify otherwise.
PETS
One dog is permitted in our Lodges by prior arrangement only, at no additional cost. Pets are NOT allowed on the furniture/sofas unless you provide your own linen/covers to protect ours. Pets must NOT be left alone in the property at any time. You are responsible for your dog at all times & we request that you don’t allow them to run freely without close supervision. There is open water. We request that you do not allow dogs to enter the pond as this will disrupt the wildlife that live here. Please be aware that guests staying in our other Lodge may also have a dog. Please always clean up after your dogs, we provide a bin for this.
CANCELLATION & INSURANCE
By making your booking our agreement is a legal contract. If you wish to cancel your booking the following charges apply (% is of total break cost):
- 20% deposit is non-refundable at any time.
- For any amendments to your booking (i.e. date change) a £25 admin fee will apply.
- In the event that the UK/Welsh Government should impose any further Covid-19 travel restrictions any monies paid are not refundable but we will transfer your stay to suitable alternative dates within one year of your original stay.
In the unlikely event that WE have to cancel your booking we will refund the full cost of your booking. Our liability would not extend beyond this refund.
We are unable to refund any monies paid in the event of a Force Majeure.
We strongly recommend that you take out holiday insurance.
NON-AVAILABILITY OF ACCOMMODATION
We reserve the right, in the interest of safety or any other reason beyond our control to cancel or alter arrangements made for you. In this very unlikely event we guarantee to return to you any payments you have made to us, including your deposit. Our liability would not extend beyond this refund.
GUEST NUMBERS
Under no circumstances may any more than the number of guests on the booking form occupy the accommodation.
The Lodges sleeps a maximum of 2 adults & 2 children under 16 years old - no adult group bookings. You will be asked to leave immediately with no refund if the accommodation exceeds this.
Name & address of the person booking/staying must be given at the point of booking and is non transferable. We reserve the right to refuse or revoke bookings from parties, which may in our opinion prove unsuitable as a result of their behaviour or otherwise in our Holiday accommodation or does not comply with the terms and conditions.
ARRIVAL
Your accommodation will be available to you after 3pm on the day of arrival for guests who have booked with us, unless otherwise pre-arranged. Please be ready to leave the property by 11am on the day of departure.
CARE OF THE PROPERTY, EQUIPMENT & YOURSELVES
By booking and coming to Cilsane Lodges you agree to be responsible for your children and animals and children or animals in your care, and your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to facilities and the Lodges.
Children and animals must be supervised at all times.
When using the fire pit/wood burning hot tub please ensure children & dogs are supervised at all times, we accept no responsibility for any injury caused when using the fire pit, wood burning hot tub or any equipment supplied.
Please do not leave the fire pit or wood burning hot tub unattended at any time and ensure it is fully out when you are finished using it.
All contents & equipment must be left clean & tidy on departure and fridge & bins emptied. Any damages or breakages in the property are the responsibility of you & the members of your party that have caused the damage/breakage. The cost is payable upon demand & subject to any incurred losses, not limited to the loss of rental, interest, & other consequential charges as may be incurred by Cilsane Lodges. Minor breakages are not usually charged for being reasonable wear & tear but we request that you inform us of any breakages before departure.
We operate a NO SMOKING POLICY throughout our accommodation, this includes vaping. In the event of any member of your party breaching this we will make a charge for additional cleaning & damage caused as a result.
SITE INFORMATION
There is open water and a stream on site, please ensure children and dogs are supervised at all times with this in mind. We request that no one enters the pond or throws stones etc into it, to protect the wildlife that lives there.
We operate a quiet site policy. We ask that you respect other guests & our neighbours by not playing loud music or making excessive noise at any time. Our accommodation is not suitable for hen/stag parties.
RIGHT OF ENTRY
The owners of Cilsane Lodges reserve the right to enter the accommodation at any reasonable time for the purpose of emergency repairs should they become necessary. They will obviously respect your right to privacy & confidentiality and accommodate any reasonable request as to timing or arrangements in this. The accommodation must be securely locked when you and the members of your party are out & care taken not to expose the property to any fire risk or other risk such as flooding. The owners reserve the right to retake possession of the accommodation at any time for any reasonable reason in particular misconduct has arisen in or around the accommodation.
DESCRIPTIONS
The owners of the property make every effort to describe it fairly but also anticipate possible changes. All information published is given in good faith & is correct at the time of publication, but the owners cannot be held responsible for changes beyond their control or which may become known after publication without reasonable opportunity for updating literature/information.
LIABILITY
We do not accept liability for any damages, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Electricity and water are included in the price of your stay. In the case of a fault/disruption with a supply of utilities from outside providers we cannot be held responsible and will not be liable for compensation. Although we will do our best to liase with the appropriate companies and keep you informed.
COMPLAINTS PROCEDURE
You must inform the owners immediately if a problem arises and every effort will be made to rectify it as soon as possible so that you can enjoy the rest of your holiday. In the event of breakdown of domestic appliances, plumbing, wiring, or any unforeseen occurrence or circumstance the owners will not be required to pay compensation of any kind.
Please note that we will not accept responsibility for any matter of which you are aware of but do not bring to our attention during your stay.
We reserve the right to update out terms and conditions as appropriate and without notice.
WOOD FIRED HOT TUBS
The wood fired hot tub requires you to fill the tub up with water, then light the fire to heat the water up. This process takes between 1.5-3hrs. The fire is prepared for use you just need to light & maintain it. Full instructions are left for you to follow. We supply enough wood for the hot tub (included in the price of your stay, unless stated otherwise) to maintain the fire for the advised amount of time if the fire is run sensibly. If you require more wood it can be purchased on site.
HOT TUB RULES OF USE
If you are pregnant please seek the advice of your midwife before using the hot tub.
Persons with heart disease, diabetes, low or high blood pressure, or any serious illness should not enter the hot tub without prior consultation with their doctor.
People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub because of the possibility of spreading infection.
The heat of the hot tub water speeds up the effects of alcohol and can cause sleepiness, dizziness and unconsciousness.
Never use the hot tub while using or after using narcotics or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure.
Children under the age of 12 are not permitted to use the hot tub. Children do not regulate their temperature in the same way adults too & could over heat more quickly than an adult.
Children over the age of 12 may use the hot tub under constant supervision of an adult & should be limited to 5 mins in the tub.
The hot tub is provided for relaxation purposes and is not meant for children to ‘play, jump or swim’ in. Strictly no jumping or excessive splashing. If the water drops below the top pipe significant damage will be caused to the wood fire. If this happens we will seek to recover replacement costs.
You should limit your time in the hot tub to a maximum of 15 minutes as extending this time can affect your inner organs and cause fever-like conditions.
Shower with soap and water before and after using the hot tub.
When the tub is not in use please make sure the cover is on fully.
We advise that you don't use the hot tub alone.
Avoid using the hot tub immediately after a heavy meal
Take care when entering and leaving the hot tub. When leaving the hot tub leg muscles may be relaxed enough to make you unsteady.
Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate.
Never use glass near/in the hot tub as broken glass can cause a risk to people in barefoot and is very difficult to see within the hot tub water.
Take care on the decking by the hot tub as water from the tub can cause it to be slippery.
Do not use any electrical appliances near/in the hot tub.
No dogs allowed in the hot tub at any time.
If any allergic reaction occurs leave the hot tub and rinse off in the shower. If the reaction persists please let us know as soon as possible.
If any fault or damage occurs with the hot tub stop using it and please contact us at the earliest convenient moment.
Ensure no contaminants i.e. bubble bath, alcohol, oils etc are placed in the water as this can upset the natural balance of the water.
Do not use the hot tub if you have had diarrhoea within the last 14 days.
If any extra cleaning above & beyond what we expect from normal usage is needed we reserve the right to ask for the cost of this to be covered.
Take care when near the wood burner, fire, surround or chimney. These become VERY hot when in use. The inlets inside the tub also become very hot and care needs to be taken around them.
Use the safety gloves provided in the fire pit box when opening the wood burners door, adding logs or tending to the fire.
Do not attempt to open the door without the gloves.
Check the temperature of the water carefully prior to entering the water & throughout your time in the tub.
Do not stay in the water if the temperature rises above 39 degrees or if you don’t feel comfortable. Cold water can be added at any time.
DO NOT light the fire until water is fully covering the top hole in the tub.
Always ensure water is covering the top hole inside the tub, including when you have finished using it.
DO NOT empty the water out of the tub under any circumstances. This will cause damage to the wood burner.
For your information – the process from filling the tub & lighting the fire through to the tub being ready to use takes approximately 1.5 to 2.5 hours.
ELECTRIC RADIATORS
The lodges are equipped with electric radiators. These must be turned off when you leave the lodge. Failure to do this exposes the property to fire risk. The owners reserve the right to retake possession of the accommodation if this rule is disregarded.
Many thanks for taking the time to read our T’s & C’s!